Customer History & Relationship Tracking
Your marketing tells your shop’s story, but do you know your customers’ story? The vehicles they drive, the work they declined last spring, the fact they reply instantly to texts but ignore phone calls and email? HiBeam brings it all into one profile, synced with your shop management system, so every advisor can deliver the kind of personal service that keeps customers returning for the long term.
- Complete profile with contact details, vehicles, and service history
- Satisfaction scores at a glance
- Declined and recommended work in one place
- Full communication history
- Notes and communication preferences
Know Every Customer at a Glance
Spending and visit history
See how often each customer visits, what they spend, and when they were last in, so you know who your best customers are and who’s drifting away.
Satisfaction scores
See how each customer feels about your shop and spot at-risk customers before they leave. Learn more about Surveys
Turn History Into Booked Work
Repair orders and recommendations
See declined and recommended services, and follow up at the right time to capture more work.
Complete communication history
Every text, email, and message in one timeline. Never guess what was said between an advisor and a customer again.
Powers everything else in HiBeam
Customer history drives your maintenance reminders, campaigns, review requests, and online booking upsells.
