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Your Advisor’s New Favorite Tool.

Communication Hub

Are customers slipping through the cracks between texts, social media and emails? Every missed message is a missed appointment, and sometimes a bad review. The Communication Hub brings texts, emails, and social media messages into one inbox, so your team can see every conversation, respond fast, and turn more inquiries into booked appointments.

    • One inbox for text, email, and social messages
    • Delegate conversations to the right advisor
    • Conversation analytics and quality insights
    • Full history saved to every customer record

 

Every Customer’s Status at a Glance

Easily flag messages and set priorities based on where a customer is in your shop’s workflow. Set flags for customers waiting on a response, those needing followup, and more!

Every Conversation in One Place

One inbox, every channel

Texts, emails, Facebook and Instagram messages all land in one dashboard. No more switching screens or juggling logins.

Seamless conversations across channels

If a customer emails, then texts, then messages on social, it’s all one conversation with full context.

Never miss a message

Unread and unanswered conversations stay front and center until someone handles them.

Message Templates and Pre-scheduled Messages

Never drop the ball or forget an important update. Advisors save time and improve their time management with frequent response templates and the ability to pre schedule messages.

  • Keep messages straight forward or personalized, depending on customer/advisor relationship
  • Schedule future messages when you think of them, checking off a task that may have been forgotten

Always Know Who Said What, When.

Assign conversations

Route messages to the advisor who knows the customer or the car, so customers get consistent answers. Got an advisor out? Drop their messages into another advisor’s bucket and let them handle communication until they are back at the counter.

Faster response times

Track what’s waiting and who owns it, so nothing sits overnight.

Scale with your shop

Handle more conversations without adding headcount, with clear ownership so nothing gets dropped as you grow.

Schedule Demo

Every Conversation, Saved to the Customer

Continuity for every customer

Any advisor can pick up a conversation and know exactly what was said and promised.

Faster problem solving

The full history helps your team diagnose concerns and resolve issues on the first try. Learn more about Customer History

Frequently Asked Questions

Choose monthly or save some money and sign up annually. Pick what is best for you.

You will have a dedicated customer success person, or you can always contact our general support desk. We are here to make you successful.

Visit our pricing page here. We have a plan to meet the demands of your shop.

Absolutely! We have extensive experience marketing for auto repair shops. You can learn more here.

Find Out How HiBeam CRM Can Help Your Auto Repair Shop

Book a 30-minute demo where we’ll learn more about your business and show you how we can help you save time, increase revenue, and create memorable customer experiences
Schedule Demo

“HiBeam has transformed how we interact with our customers. Bar-none the best auto shop customer marketing and follow-up software on the market”

-Mike Matson
Owner, Matson Point S Tire & Auto Service