Surveys
The repair was done right, but how did the visit feel? A customer who left frustrated with a wait time or a surprise on the invoice rarely calls to tell you. They tell the internet, don’t come back, or (usually) both. Curious how adding a new service or a change in business hours would be received by your customers? You can customize a survey for any scenario, giving you real feedback on any aspect of your shop’s operations. HiBeam’s customer surveys can go out automatically after every service or as a one off way to gather feedback, giving you confidence in your wins and clear action items to address.
- Turn feedback into operational improvements
- Celebrate your wins and see the areas your team shines
- Intercept and correct bad interactions before they become negative reviews
- Use your survey results to hone your marketing messages
Your Loudest Customers Live at the Extremes
Your advisors hear from customers who are thrilled and customers who are furious. Everyone in between drives off the lot without a word. Some of them come back. Some quietly try the shop down the street next time. Turn neutral customers into happy ones, and intercept unhappy customers before they leave a bad review with surveys through HiBeam!
